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Getting Started

1) Creating an Account

  • Go to “Account” on the top right hand corner or click here to create an account. You can choose to register via Facebook, Google, or with your email address.
  • Once you’ve sign up an account with us, you will receive an email from us to confirm account has been created successfully.
  • With an account, you can track your orders history, update your addresses, change your password and have an overview of your reward points.

2) Welcome Code

  • Welcome code is available for new mailing list subscribers. Subscribe to our mailing list to receive news on our new products, product guides, articles, and sales! You’ll also receive a one time welcome code to use on your next purchase. Valid for 1 time use, with a minimum spend of $20, not applicable on promotional items.

3) Existing Account

  • If you have set up an account with us before on aztech.com, you can reset your password here.

Payment

1) PayPal, Credit/Debit Card (Visa/Mastercard)

  • Kylaconnect.com uses PayPal as the preferred payment gateway. Upon checking out, you will be directed to PayPal secure page. You can make the payment with your PayPal account, or with your Credit/Debit card details.
  • Once the payment is successful, you will receive a PayPal receipt in your inbox.

2) Coupon Codes

  • If you have a valid coupon code, you may enter it at checkout page to enjoy discount off your purchase.
  • Some coupon codes are only applicable with a minimum spend. In such cases, check that your cart value meets the requirements
  • Coupon codes cannot be used in conjunction with other coupon codes and reward points

3) Reward Points

  • Kyla reward points are credited to your account whenever you have successfully purchased any items on kylaconnect.com
  • For every S$1 spent, you will earn 1 point.
  • You can use the points to offset the price of your next purchase – 100 points will entitle you a S$5 off
  • There are no expiry date for reward points
  • Reward points are non-transferrable and non-exchangeable for cash are no expiry date for reward points
  • Applicable on all purchases, including promotional items.
  • Cannot be used in conjunction with coupon codes
  • Find out more about our reward points here.

Delivery

1) Orders Processing

  • All orders placed on weekends and Public Holidays will be processed the next working day. Orders placed after 5:30pm on weekdays will also be processed on the next working day.
  • Orders are shipped out within 3 working days upon processing and payment. Should there be a delay, you will be notified via email.
  • Delivery addresses and customer information cannot be changed due to privacy and security reasons. Please ensure that information entered is correct and accurate.

2) Local Shipping

  • Local shipping is free for orders $500 and above.
  • For orders above $500, please select free shipping option.
  • For orders below $500, the shipping rates will be shown.
  • Once your order is shipped, you will receive a tracking number in your email to track the journey of your parcel.

3) Local Self Collection

  • Option for self-collection is available. If you opted for self-collection, you will receive an email notification when your order is processed and ready for collection.
  • Our collection location is at 31 Ubi Rd 1 #01-05, S(408694) Click here to find out our opening hours
  • Please let our staff know your Order ID for us to retrieve your order.

4) International Shipping (coming soon)